Refund policy

Exchange Policy

At Gulf Scent, every order is checked carefully before it leaves us. Because perfumes are personal care products, we do not accept returns or refunds. We offer exchanges only if your order arrives damaged or if we sent you the wrong item.

When we exchange an order

• The product arrived damaged, for example a broken or leaking bottle or crushed packaging.
• You received a different product from the one you ordered.

We cannot exchange products that were opened or used for any other reason, or because of a change of mind.

How to request an exchange

1. Contact us as soon as you receive your order, on WhatsApp at +961 81 969 156 or by email at gulfscentlb@gmail.com.
2. Send your order number and clear photos of the product and its packaging.
3. Keep the product and packaging exactly as you received them.

Exchange delivery

Since the mistake is ours, we collect the item and deliver the correct or replacement product to you at no extra cost.

If the same product is out of stock, we will help you choose another product of the same value.

Questions

Reach us anytime on WhatsApp at +961 81 969 156 or at gulfscentlb@gmail.com.